Refund & Cancellation Policy

You can cancel an order from your account under Orders as long as it hasn't been shipped yet. Once an order has shipped, it can no longer be cancelled — you're welcome to refuse delivery or request a return instead (see below).

If you paid online and cancel before shipping, the full amount is refunded to your original payment method within 5–7 business days.

Because we sell packaged food items, we can only accept a return if:

• the product was damaged, spoiled, or leaking on arrival,
• you received the wrong item or pack size, or
• the pack was already opened/tampered with at delivery.

Please contact us within 48 hours of delivery with your order number and photos of the issue. We're unable to accept returns of unopened, undamaged food items once delivered, for hygiene and safety reasons.

Email info@sajnifoodworld.com or call 98250-09515 with your order number, the issue, and photos where relevant. We'll confirm pickup or a replacement/refund within 2 business days of reviewing your request.

• Prepaid orders (PhonePe): refunded to the original payment method within 5–7 business days of approval.
• Cash on Delivery orders: refunded via bank transfer or UPI to an account you provide, within 7 business days of approval.

We can't offer a refund for a change of mind once an order has shipped, or for minor variation in weight/colour/packaging that is typical of natural food products.